This book marks a momentous event: I have read all of the books that I bought at Calvin’s Books in May. I jokingly said I would probably not read those five books that day. And then I set as a personal goal to do just that. And now I have.
This book looks to be almost an employee or management handbook for Herschend Enterprises, which started with Silver Dollar City west of Branson and now includes a number of theme parks around the country (and the Harlem Globetrotters). The book talks about working and acting with a servant’s heart (although it does not use those terms). It has a couple of corporatey bits in the intro and the conclusion, but most of the book is short chapters of anecdotes where employees or co-workers at Herschend properties went the extra mile to help sick or down-on-their luck customers or co-workers.
I liked reading the book, and I’m thinking about recommending it to my beautiful wife. She likes reading good leadership books, but perhaps this one isn’t so much in that particular vein.
You know, one might be cynical and think this book is just lip service to an ideal and a way to get the company employees to behave this way for better customer service, but sometimes, I’m not cynical, and I think the book is sincere. Even if it’s not, at least the corporate masters recognize an ideal outside of the short-term materialism of the corporation. But I think it’s pretty sincere.