It was a struggle this morning to pay my propane bill as I apparently have the wrong password stored in my password manager and the forgot password functionality did not work. And one either the Register, Sign In, or Forgot Password pages (I forget which, but I hit them all), the CAPTCHA was all like:
They go through an awful lot of trouble to make sure the right person is paying the bill.
I’ve said at my electric co-op, where I’ve made a recent habit of visiting in person to pay my bill, if someone wants to pay my bill, let them. You don’t have to be to strict making sure it’s me.