Another Helpful Error Message

Here’s a friendly error message courtesy of Amazon.com:


Browser Bug?


Attention: There appears to be a bug in the web browser
you are currently using. Here are some ways to get around the problem:

  • To return to the page you were previously on:

    –click the BACK button on your browser’s navigation bar until you
    reach the desired page.

  • To checkout –click on the shopping cart icon at the top
    of the page and proceed through the checkout process using the standard
    server (instead of the secure server). You can phone or fax the credit
    card information to us.

Your Web browser is Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10.


Error handling by blaming the user and the user’s Web browser. Swell, Amazon. Undoubtedly, your developers have convinced your project managers that this is acceptable, when it’s clearly not.