{"id":35910,"date":"2026-11-06T11:32:55","date_gmt":"2026-11-06T17:32:55","guid":{"rendered":"https:\/\/brianjnoggle.com\/blog\/?p=35910"},"modified":"2026-11-06T11:32:55","modified_gmt":"2026-11-06T17:32:55","slug":"hear-hear","status":"publish","type":"post","link":"https:\/\/brianjnoggle.com\/blog\/2026\/11\/06\/hear-hear\/","title":{"rendered":"Hear, Hear"},"content":{"rendered":"<p>In the Ace of Spades HQ Morning Rant <a href=\"http:\/\/ace.mu.nu\/archives\/422071.php\" target=\"_new\">today<\/a>, Buck Throckmorton goes off on Wing Stop&#8217;s CEO who is of the MBAed Widgetification mindset:<\/p>\n<blockquote><p>Even worse, the fact that Wing Stop\u2019s CEO dismisses its core product as being an afterthought to tech is a reminder of the poisoned philosophy that has captured so many C-Suites. That mindset is:<\/p>\n<p>\u2022 Products are interchangeable units. In too many CEO minds, there is no difference between a chicken wing or an airplane seat or an appliance. Those are all just generic products to which business school wizardry is applied.<\/p>\n<p>\u2022 Customer service is not considered a part of the product being sold.<\/p>\n<p>\u2022 Staffing to assist customers is considered an intolerable expense.<\/p>\n<p>\u2022 Customers are seen as remitters of electronic payments rather than as valued patrons.<\/p>\n<p>\u2022 Product quality is not a primary focus.<\/p><\/blockquote>\n<p>Maximizing numbers in a spreadsheet is not the ultimate goal, but too many think it is.  I think business schools have trained a whole couple of generations to think this way.  Clearly I do not.  Otherwise I would not be paying an exorbitant sum to fix a fireplace the right way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the Ace of Spades HQ Morning Rant today, Buck Throckmorton goes off on Wing Stop&#8217;s CEO who is of the MBAed Widgetification mindset: Even worse, the fact that Wing Stop\u2019s CEO dismisses its core product as being an afterthought to tech is a reminder of the poisoned philosophy that has captured so many C-Suites. [&hellip;]<\/p>\n","protected":false},"author":3334,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-35910","post","type-post","status-publish","format-standard","hentry","category-life"],"_links":{"self":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/users\/3334"}],"replies":[{"embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/comments?post=35910"}],"version-history":[{"count":1,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35910\/revisions"}],"predecessor-version":[{"id":35911,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35910\/revisions\/35911"}],"wp:attachment":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/media?parent=35910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/categories?post=35910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/tags?post=35910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}