{"id":35559,"date":"2026-08-14T10:54:06","date_gmt":"2026-08-14T15:54:06","guid":{"rendered":"https:\/\/brianjnoggle.com\/blog\/?p=35559"},"modified":"2026-08-14T10:54:06","modified_gmt":"2026-08-14T15:54:06","slug":"corporate-communications-are-killing-trust","status":"publish","type":"post","link":"https:\/\/brianjnoggle.com\/blog\/2026\/08\/14\/corporate-communications-are-killing-trust\/","title":{"rendered":"Corporate Communications Are Killing Trust"},"content":{"rendered":"<p>I thought I&#8217;d lamented this before, but Microsoft is killing Microsoft Publisher, and because nowadays it&#8217;s all by subscription, when they kill it, it will go away and you won&#8217;t be able to access your desktop publishing files.<\/p>\n<p align=\"center\"><img decoding=\"async\" src=\"https:\/\/brianjnoggle.com\/bsgfx\/improvingyourmicrosoft365subscription.jpg\"><\/p>\n<p>As you might recall, gentle reader, I have been a Microsoft Publisher user for over thirty years.  I first ran it on a Windows 3.11 desktop and the <a href=\"https:\/\/brianjnoggle.com\/blog\/2016\/09\/26\/when-brian-j-was-a-publishing-mogul\/\" target=\"_new\"><em>St. Louis Artesian<\/em><\/a> transitioned from rubber-cement-at-Kinko&#8217;s layout to desktop publishing (remember, briefly, how that was a business type and\/or career possibility for about five years in the 1990s until those meddling kids in Illinois built Netscape Navigator?).  I also laid out my second chapbook, <em>Deep Blue Shadows<\/em> on that old Packard Bell.  When I was working on a government contract in about 2019 (<em>just<\/em> or <em>recently<\/em> in my recounting), I was working with a bunch of ex-military types on a group project in some training exercise or another, and when it came time to build some visual thing, I cracked open Microsoft Publisher instead of PowerPoint&#8211;how gauche and unprofessional!  And although I&#8217;ve only used it for Christmas letters and Winter Reading Challenge forms in recent years, they&#8217;re taking away my ability to use something for which I&#8217;ve paid, many times, and sorta orphaning decades&#8217; worth of work.<\/p>\n<p>But I&#8217;m not here specifically to lament this particular loss or to reiterate that I&#8217;m about one Microsoft Account debacle away from quitting Microsoft for good (after over 35 years starting with MS-DOS)&#8211;a recent Windows update, probably designed to &#8220;improve&#8221; my experience by hoovering up more of my information for Microsoft&#8217;s purposes, required me to sign into my Office subscription&#8211;which, fortunately, worked (and I&#8217;m ignoring the email about my Microsoft Entra account needing a new something something different form of multifactor authentication?&#8211;I&#8217;ll get locked out of that bridge when I get there and onto my Linux box ricky-tick).<\/p>\n<p>No, I am here to wordily say that professional communications are eroding trust in companies and institutions.<\/p>\n<p>&#8220;Microsoft is committed to improving your Microsoft 365 subscription.&#8221;  No, it is not.  It is dedicated to increasing profitability in indulging my usage.  That&#8217;s why we went from building software I could install and use, paying for it once unless you put more features into it and improved it so I would want to buy a newer version or so I would stick with it and buy a later version on later computers.  No, instead, Microsoft forced me into a recurring revenue &#8220;subscription&#8221; model (coming soon, mayhap, to the OS itself, if Microsoft thought it could get away with it).  And now it&#8217;s &#8220;improving&#8221; my subscription by taking something away and orphaning my data.  No, Microsoft, we know that the improvement is all for you, none for me.<\/p>\n<p>Like when Sam&#8217;s Club <a href=\"https:\/\/brianjnoggle.com\/blog\/2025\/04\/20\/history-rhyming\/\" target=\"_new\">removed most of the checkout stands<\/a> &#8220;for your convenience.&#8221;<\/p>\n<p>The constant drive of the professional communicators and business people to couch the changing terms of their existence to improve their profitability and to meet internal metrics in language of &#8220;we&#8217;re doing this for you&#8221; is really cheesing me off to behavior-altering and not just blog-posting levels.  I lose faith in any company and institution that starts taking the &#8220;I&#8217;m hurting you for your own good&#8221; language of an abuser.  I know modern business practices, especially at large levels, are all about optimizing and spreadsheeting trendlines going up on daily\/monthly\/annual reports and real-time dashboards regardless of whether they&#8217;re providing value to customer (and I <em>am<\/em> paying for this, you know, so it should not should not be a matter of &#8220;If you&#8217;re not paying for it, you&#8217;re the product&#8221;&#8211;too damned much of modern business best practices are &#8220;You&#8217;re paying for it, <em>and<\/em> you&#8217;re the product&#8221;)&#8211;hang on, I got up a head of ranting steam there and forgot the first part of the sentence was going&#8211;never mind, I think I hit both sentence and predicate before getting lost in the parentheticals and asides; have the period here:.<\/p>\n<p>(Note I watermark my writing in such a fashion to indicate it&#8217;s not AI-generated, and, brother, if you trust any content based on this blog as training material, you&#8217;re lucky with whatever result you get.  You deserve it.)<\/p>\n<p>I mean, I have done some marketing writing where I tried to put the best shine on something.  I&#8217;ve written technical documentation where the steps and procedures route users around bugs.  But I don&#8217;t know that I&#8217;ve ever told the reader\/customer that it was all for his or her benefit (how long ago was I writing like this?  In the before days where we used &#8220;his or her&#8221; to be inclusive).  Maybe I did.  But now that it&#8217;s omnipresent and obvious, I am running out of tolerance.<\/p>\n<p>And, gentle reader, have you noted that I&#8217;ve posted some business-related posts here lately (and <a href=\"https:\/\/brianjnoggle.com\/blog\/2026\/08\/11\/i-might-as-well-recycle-some-linkedin-content-here\/\" target=\"_new\">recycled a post<\/a> from Microsoft&#8217;s LinkedIn).  That&#8217;s because Microsoft&#8217;s LinkedIn is improving my user experience by throttling things I post there.  So why provide that outlet with free content when I can post it here and get a slightly smaller audience?  For whom do I work anyway?  For you, gentle reader, for you.  And my own narcissism.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>I thought I&#8217;d lamented this before, but Microsoft is killing Microsoft Publisher, and because nowadays it&#8217;s all by subscription, when they kill it, it will go away and you won&#8217;t be able to access your desktop publishing files. As you might recall, gentle reader, I have been a Microsoft Publisher user for over thirty years. [&hellip;]<\/p>\n","protected":false},"author":3334,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-35559","post","type-post","status-publish","format-standard","hentry","category-life"],"_links":{"self":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/users\/3334"}],"replies":[{"embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/comments?post=35559"}],"version-history":[{"count":1,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35559\/revisions"}],"predecessor-version":[{"id":35560,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/posts\/35559\/revisions\/35560"}],"wp:attachment":[{"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/media?parent=35559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/categories?post=35559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brianjnoggle.com\/blog\/wp-json\/wp\/v2\/tags?post=35559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}